Refund policy

Returns Are Welcome!

Hey there, lovely! 🌸 We're happy to offer store credit for your returns. While we can't provide refunds for changes of mind or sizing issues, please note that Final Sale items are not eligible for returns.

Before sending your item back, make sure it meets these sweet requirements:

  • Unworn & Original: The item should be in its original condition with all tags attached.
  • Spotless: No marks or stains, please (including makeup and spray tan).
  • Fresh as a Daisy: No odors (deodorant, perfume, body odor, or washing powder).
  • Returns Ribbon: If your item has a returns ribbon, it should still be secured (only for selected styles).
  • Receipt & Proof: Have your receipt and proof of purchase ready.

  • Handle with Care! When trying on your new goodies, please be extra careful. 🌸 (Items that are manually damaged or don't meet our return policy can't be accepted and will be sent back to you.)

    Please note, Maysics can't cover return shipping costs.

🌟 Maysics 's Rights: We reserve the right to decline returns that are outside our return period or not in their original condition. If this happens, we'll simply send the item back to you, and unfortunately, we can't cover the shipping costs.

If you've received an incorrect item or a product with a manufacturing fault, don't worry—we've got you covered! 🌟 You'll get a full refund. (Just a little note: Our Maysics Warehouse team works super hard to ensure top-notch quality control on every item before it's sent out and when it's returned.)

Thank you for understanding, and we look forward to making things right for you! 💖


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

  • Store credit will be issued, so that you can re-purchase a new item.
  • If you need an urgent exchange, we would highly recommend that you purchase the replacement size prior to sending back the return, and we will issue you with store credit, once we receive your unwanted item. (As we do not hold items, nor exchange, while your item is being sent back)

Returning with Love 💌

Depending on where you're sending your items from, it might take up to 21 working days (excluding weekends and public holidays) for our returns team to receive and process them. 🌍📦

  • Refunds: Will be issued to the same method of payment used for your order.
  • Split Payments: If you used both a credit card and a gift card/store credit, the refund will be applied to the gift card/store credit first.
  • Patience, Please: Please don't email us about your return unless it's been 14 days since you posted it.
  • Email Updates: We'll let you know via the email you provided when your refund is complete.
  • Store Credit: If you're getting store credit, it will be sent via email in the form of a code and will be valid for 6 months.

  • Easy Peasy Returns! 🌸

    • Australian Returns: Shipping is a flat fee of $9.99 and is handled by Australia Post. This fee will be deducted from your total return value.
    • New Zealand Returns: Shipping is a flat fee of $16.99. This fee will be deducted from your total return value.

    For returns from other countries, please use your local postal service to handle the shipping costs.

Just a heads-up, Maysics doesn't operate on public holidays, so returns will be processed the next working day.

Thank you for making returns a breeze! 💌